Timely Service Delivery & Incident Resolutions!!
Manages service delivery across various business like, HR, Legal and other IT departments!!
Starting our journey in Pakistan in 2004, with a clear vision, skilled experts, and professional solution delivery; Relacom Pakistan has emerged as the key player in Pakistan’s IT and Telecom Industry. We take pride in having worked with the biggest names in Telecommunication, Government, Financial Services Industry, Education and Health Sectors on some of the most innovative and challenging technical projects.
- Managing Site Integration activities
- Now Rollout sites Drive Test for 2G, 3G and LTE (TDD, FDD) networks
- RF Physical Redesign & OMO Benchmarking
- RF Parameter Tuning
- Preliminary problems rectification before commercial launch
- Initial optimization for coverage and quality in 2G & 3G networks
Trusted By The World’s Best Organizations
Nationwide Service, Local Expertise
Offering the latest software and IT services to our customers!
- Managed Pakistan’s first 3G-3G SWAP with 2400+ sites.
- Experienced in RF SWAP services for major telecom vendors.
- Pre Swap Network Benchmark Data Collection.
- Swap Sites on spot Audit via DT with troubleshooting O&M, BSS.
- Pre & Post Swap Cluster KPIs Benchmarking Reports.
- Initial QoS Monitoring, Parameters Optimization.
- MOS Testing.
CUSTOMER EXPERIENCE MANAGEMENT (CEM)
OTT app experience informs user perception better. Our CEM proposals use MQoES to optimize network performance and customer satisfaction.
OPEX OPTIMIZATION
Our goal is to help service providers reduce operational expenses through optimal network design, resource utilisation, and industry-leading practices.
TECHNICAL PROCESS AUDIT
Our technical audit reviews company structures, procedures, and practices, assessing billing processes, capacity expansion, security, network performance, and more.
THIRD PARTY VENDOR EVALUATION
Our technical audits evaluate organisational processes, assess capacity expansion, network performance, and security, recommending best practices and reviewing billing as needed.
OPERATION AUTOMATION
Partnering with IT consulting firms, like us, lets businesses focus on core competencies while leveraging our expertise for cost-effective solutions.
OSP MAINTENANCE
With shorter product cycles, innovation, and mergers contributing to constant change, you are faced making business decisions every day to advance.
Provides consultative approach on emerging technology.
As one of the world’s largest ITService Providers with over 120 engineers and IT support staff are ready to help.
Wess been helping organizations throughout the World to manage their IT with our unique approach to technology management and consultancy solutions
NGN
All aspects of your software assets including purchasing, deployment & maintenance.
MSAG
Extend proven Tech best practices to HR, finance, and other service delivery areas.
MSAN
Build dynamic request templates with associated workflows, and tasks.
GPON FTTX
Our technology allows you to offer the latest software to your possible customers!
Technical Support
Technical Sites Surveys
Conducting surveys to gather technical information about a site's infrastructure and capabilities.
Network Design & Implementation
Developing a plan for a network and deploying it with necessary hardware and software.
Installation & Commissioning
Setting up and activating equipment or systems to ensure proper functioning.
Alarm System Expansion
Adding sensors or features to expand alarm system capabilities and functionality.
Migration of services from TDM to IP Network
Moving services from traditional telecom technology to internet protocol-based networks.
NMS Installation & Commissioning
Installing and configuring a network management system to monitor and control network devices.
Provisional Acceptance Testing of Installed Equipment & Services
Initial tests to ensure equipment and services meet standards and specifications.
99.9% Customer Satisfaction based on 750+ reviews and 20,000 Objective Resource
As one of the world’s largest ITService Providers with over 120 engineers and IT support staff are ready to help.
- 450,000 client’s interactions
- Help challenge critical activities
- Simplify & Automate Workflows
- Peer perspectives and advice
Success Stories
Latest Case Studies
Financial’s Need For Strategic Advisor
We delivered solutions at every step, and moved seamlessly into a more proactive role as a strategic advisor, providing support and guidance across all IT…
Helping Companies With Healthcare Inustry
The client was not satisfied with the level of responsiveness and the lack of support provided by their previous service with the objective of stabilizing.
The Best IT Practices in Cloud and Security
A standardized set of practices, we produce an extensive report recommendations, and health ratings for each technolog phases of selling and activation of their wireless.
Powerful IT Upgrade Aligns With Your Objectives
They needed a robust management solution to organize archive critical documents for client cases, and wanted to determine solutions at every step, and moved seamlessly.
Nonprofit Organization Utilized Security
Servers going down on a weekly basis had become the organization’s “normal.” We came on board with the objective of stabilizing the environment, assisting complete.
24×7 System Monitoring and Alert Response
This single, unified platform integrates all operational phases of selling and activation of their wireless services and devices, and serves as the backbone of the…
Easy solutions for all difficult IT problems, keep business safe & ensure high availability.
- E11/2 Office 82 Islamabad
- Email: Sharjeel.tirmizi@wess.com.pk
- Phone: 09922458543861
450,000 client’s interactions!
Provide users with appropriate view access to requests, problems, changes, contracts & solutions with experienced professionals.
As one of the world's largest ITService Providers, we are ready to help.
Timely Service, and incident resolutions!!
Improve efficiency, leverage tech, and provide better customer experiences with the modern technology services available allover the world.
Our skilled personnel, utilising the latest processing software, combined with decades of experience.
Since 2004
Provide users with appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports with our experienced professionals.
We have decades of work experience!
Research & Advisory
Our objective insights steer you toward the right decisions on issues that matter.
Consulting & Insights
Our combination of research, problem solving and hands-on experience.
Strategic Advice
Tools to help turn strategy into decisions, and execute for measurable results.
Our awards and recognitions
Trusted by the world's best organizations, for 21 years and running, it has been delivering smiles to hundreds of IT advisors, developers, users, and business owners.
CSS Design Award
A web design & development award platform for digital folk, UI/UX peeps and inspiring leaders of the web.
W3 Design Award
Awards celebrates digital by honoring outstanding Websites, Web Marketing, Video, Sites, Apps & Social content.
The FWA Award
Showcasing innovation every day since 2000, our mission is to showcase cutting edge creativity, regardless of the medium.
CSS Design Award
A web design & development award platform for digital folk, UI/UX peeps and inspiring leaders of the web.
The FWA Award
Showcasing innovation every day since 2000, our mission is to showcase cutting edge creativity, regardless of the medium.
Recent Articles
Resource Library
Market Insights to Manage People Related Costs
Today’s organizations need a quality bench of leaders to drive business outcomes and satisfy employees, customers and investors who now demand more transparency and accountability...
Five Ways to Develop a World Class Sales Operations Function
Outsourcing IT infrastructure is a concept that has been around for a while. Characterized in terms of technicians and engineers, workstations and servers, the idea of outsourcing IT…
What Do Employee Engagement Surveys Tell About Employee?
HR leaders want employees to be satisfied with their work experiences, and lean on engagement data to inform their strategies. This approach seems sound, but beware commonly held...
New Remote Workers Visible to Security Operations?
Many are utilizing remote working systems that have not been operationally tested as part of their core security operations monitoring, likely result is fewer security alerts and issues...
Succession Risks That Threaten Your Leadership Strategy
If economies stay closed, some of the hardest decisions for leaders still lie ahead, and yet most leaders lack the data they need to make informed decisions about…
Embrace Proactive Customer Experience in the Business
Concerns like these can raise volumes, increase expenses and strain your staff. And they’re still just the tip of the iceberg, because customers are delaying or canceling purchases...
Our Trusted Clients
