CUSTOMER EXPERIENCE MANAGEMENT (CEM)

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CUSTOMER EXPERIENCE MANAGEMENT (CEM)

Network KPIs, or Key Performance Indicators, are widely used as a metric to track the performance of telecom networks. However, they do not always provide an accurate measure of the quality being perceived by the end customers. This is because KPIs only focus on technical aspects such as signal strength, data transfer rates, and call drops, which may not necessarily reflect the real user experience.

In order to understand the true quality of service, it is important to consider the user’s perception of the network. Customers’ experience in using over the top applications such as Facebook, YouTube, and Twitter is highly influential in their perception of the network’s quality. For example, a high-speed data connection with low latency may be considered poor if the user struggles to load videos on YouTube.

To address this issue, our experts conduct a holistic review of customer segments, major complaint areas, and network bottlenecks. This enables us to propose appropriate Customer Experience Management (CEM) systems that take into account the users’ perception of network quality. By focusing on CEM, we can provide a better overall experience for the customer, leading to improved loyalty and retention.

Additionally, Turnotech has partnered with other companies to provide Managed Quality of Experience Service (MQoES). This solution allows for application-level throughput and latency measurements, giving a more accurate indication of the real-world impact on the customer’s experience. By monitoring these metrics, we can quickly identify and rectify any issues that may arise, providing a better overall experience for the end-users. Overall, our approach focuses on understanding the customer’s perspective and taking proactive measures to improve their experience.

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Wess been helping organizations throughout the World to manage their IT with our unique approach to technology management and consultancy solutions.
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Wess been helping organizations throughout the World to manage their IT with our unique approach to technology management and consultancy solutions.
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Wess been helping organizations throughout the World to manage their IT with our unique approach to technology management and consultancy solutions.
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The first step is to take the projects data & think about to manage all aspects of your software assets including maintenance. Our skilled personnel along with a high-level look at the client’s network and suggestions for strategic direction utilising the latest processing software.

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To know about the product, customers & competitors offer integral communication services software assets. Our skilled personnel, utilising the latest processing software, combined with decades of experience. Once the critical situation resolved, work on the ITA roadmap resumed.

Design Layout

Start to work on the design taking with collected data, we're responsible for our process and results. Skilled personnel, utilising the latest processing software, combined with decades of experience about the product & competitors offer integral communication services.

Evaluation

Reach a conclusion from the investigations about product and we thank each of our great clients projects, latest software, combined with decades of experience.
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